Frequently Asked Questions

Question? Do you offer next day delivery?
Answer, yes, providing you order by 11am and select the next day delivery option you will receive your order the next working day (weekend & bank holidays excluded)

Question? May I return costume if is not suitable, doesn't fit or not what I expected?
Answer, Yes, subject to our returns policy which may be found in our customer service section we are happy to accept returns.

Question? We are holding a group party, do you offer discounts?
Answer, yes, just drop us and email giving us a rough idea what costumes and quantities you are looking for and we will give you a discount code.

How To Shop

We have tried to keep our category listing as user friendly as possible, our childrens and adults costumes are in the same area. On the left hand side of the screen you will see our deparment categories listed, some categories have sub categories. TV and Film Costumes for instance is spread over many pages, towards the top of the screen it will show you the page numbers, just click next or view the various categories down the left hand side of the screen.

Alternative you can enter a search phrase, just type what your looking for in the search box, if we have something on our site which matches your search it will show the results. Simply click to view the product. The search box as shown left can be found in the top left hand corner of our website.

International Orders
We are happy to send overseas and our shipping charges may be found in our shipping information section. Delivery times vary and are also shown in this section. Lighter weight and smaller dimension parcels are sent by Airmail. Large and heavier parcels are normally sent by Parcel Force surface mail so may take slightly longer. We do offer a Fedex alternative.

We may sometimes ship certain items seperately to speed up the delivery process.

Outside of the UK we ship to

European Countries, and most other European Countries
Australia
United States of America
Canada
New Zealand
South Africa
Japan
Hong Kong

We do not charge import taxes or VAT on non UK orders, you may therefore be liable for import duties, these will be charged by your local authorities prior to delivery if applicable.

If your Country is not listed in our shipping destinations please email us to enquire, this may be due to high shipping charges or instances of parcels going missing

Large Orders
If your organising a large fancy dress party and looking to order a number of costumes or accessories, or perhaps you are getting married and need stag night costumes or hen night accessories.

If so we are happy to offer a discount, this can be done two ways, either one person may place one order and we can supply you with a coupon code, or we can give you a fancy dress coupon code which you can share with your group and will deduct the relevent percentage or sum off your order.

Don't be shy, just email us and tell us roughly what sort of items you are looking to buy and quantity and we can make our best offer to you.

The only reason we ask what sort of items you are looking for is there may be offers coming up on certain lines which will allow us to give you a better deal.

Don't forget to send us pictures of your event, providing they are suitable we will publish these on our site, remember to give us a few words telling us about your event.

Price Promise Extra
Price Promise Extra

Funwarehouse is committed to offering one of the best ranges of costumes on the web at the competitve prices. If you find a lower price on another British website let us know and we will match that price, plus a further 10% discount.

Price Product Extra is simple to use, here's how,

" Let us know the Funwarehouse product or products you are looking to purchase, either by telephone, fax or email. Please quote the reference number or product URL.
" Our competitors website, product reference or URL of the product you have found cheaper.
Subject to the Price Promise Extra being valid, you may place your order by telephone or we will give your a coupon code for the applicable value.
Some Price Promise Extra Rules
" The product must be an exact match to the one stocked by Funwarehouse and be in-stock and available for immediate purchase on our competitors website.
" The competitors website is based in the British Isles.
" Shipping and handling charges and VAT (if applicable) will be included in overall price difference. Specific or special customer discounts, promotional codes or any other discounts from our competitors website will not be included in determining the price difference.
" The competitor's product must be new and in its original packaging.
" The competitor cannot be an auction site.
" Does not apply to trade or wholesale website or special members clubs.
" Does not apply to items designated as 'Clearance' on another site.

Returns
Returning an Order
We strive to offer the best possible services and the best quality products and hope that all our products arrive in perfect condition. We appreciate occasionally you may wish to return items, please therefore make note of our our returns policy detailed below:-

We reserve the right to refuse any return which has been in a tobacco smoke enviroment.

You may confirm any details by emailing us at sales@funwarehouse.co.uk

Defective Items
You can always return items if they are defective. Defective items are the only items that can be returned after being opened within 10 days, see how to return an item below.

Please email us at sales@funwarehouse.co.uk before returning any item to us so your refund is issued correctly.

For reasons of hygiene, personal products etc cannot be returned once opened unless the product/s is/are faulty, unfit for purpose, not as described or of an unsatisfactory quality.
Exchanging and Replacing Items
We suggest you place a second order for the new item and send the original back as soon as possible for a refund (within 10 days).

Please email us at sales@funwarehouse.co.uk before returning any item to us so your refund is issued correctly.
All Other Items
We are able to accept the return of all other items subject to them being in their original condition with all tags/tickets intact on costumes. If you return goods as detailed, within 10 days, we issue a full refund for the price you paid for the item or items less postage and packing which is not refundable.

Please email us at sales@funwarehouse.co.uk before returning any item to us so your refund is issued correctly.
How to Return Items
Please email us at sales@funwarehouse.co.uk before returning any item to us so your refund is issued correctly.

Securely package and send to the address below, enclosing a note of why you are returning the item. In the case of a defective product, please provide a full description of the fault and return the item in its original box (if any), with all warranty, licences, manuals and accessories. Then send the package to the address below:
www.funwarehouse.co.uk Returns
Units 3 & 4
2 Dysons Quarry
Southside
St. Sampsons
Guernsey
GY2 4QJ


For your protection we recommend that you use a recorded delivery service to return items so that you have proof of postage in case the package gets lost in transit.

This returns policy does not affect your statutory rights
School and Charity Orders
If you are a school, charity, church, nursary or non-profit group looking to place a order with an official purchase order (PO), please download the order form (link below) and send it to us by fax or email (details at the end of this section)

Alternativly request that an account is set up for you, this will allow you to place orders at Funwarehouse and pay by cheque. You will be set a credit limit according to status. If you are not a Local Authority School or registered charity we may require additional information in order to allow a credit account.

Credit accounts must be settled within 30 days of the invoice, a charge of 2% per month will be applied to overdue account.

Please note that where live stock levels are shown on our website and your send your order by fax, we cannot guarantee availability until your order has been processed through out system. All fax orders will automatically be set an account on our system so that you can monitor the progress of your order.
If you still need help, please contact us.